Return Policy

Last updated:

Cancellation and Refund Policy

Perfumeshop offers flexible cancellation options for our thematic tour services. Please review the following policy carefully.

Return Timeframe

For tour bookings, cancellations and refund requests must be submitted within the following timeframes:

  • At least 24 hours before the scheduled tour time for full refund eligibility
  • Less than 24 hours before the tour may qualify for partial refund or credit
  • After the tour has commenced, refunds are generally not available

Return Conditions

To be eligible for a refund, the following conditions must be met:

  • Cancellation request is made within the specified timeframe
  • The booking is valid and confirmed in our system
  • Refund will be issued to the original payment method used for booking
  • No-show situations without prior notice are not eligible for refund

Shipping Costs

Since our services are experiential tours rather than physical products, there are no shipping costs associated with returns or cancellations. All refunds are processed electronically to your original payment method.

Return Process

To cancel your booking and request a refund, follow these steps:

  1. Contact us via email at feedbackY3mxs9K1m or call +1 (415) 932-6993
  2. Provide your booking reference number and tour details
  3. State the reason for cancellation if applicable
  4. Wait for confirmation of your cancellation request
  5. Receive confirmation of refund processing timeline

Non-Refundable Items

The following situations are generally non-refundable:

  • No-show without prior cancellation notice
  • Tours that have already been completed
  • Late arrival resulting in missing part or all of the tour
  • Removal from tour due to violation of terms or inappropriate behavior

General Legal Requirements

This policy is designed to comply with applicable consumer protection laws. Your statutory rights are not affected by this policy. In certain jurisdictions, you may have additional rights regarding cancellations and refunds.

Cancellation Timeframes

24 Hours or More

Cancellations made at least 24 hours before the scheduled tour time are eligible for a full refund or rescheduling to another available date.

Less Than 24 Hours

Cancellations made less than 24 hours before the tour may be subject to a partial refund or credit toward a future tour, depending on circumstances.

No-Show Policy

Participants who do not show up for their scheduled tour without prior notice will not be eligible for a refund. We recommend contacting us as soon as possible if you cannot attend.

Weather and Safety Cancellations

If we cancel a tour due to severe weather or safety concerns, participants will receive a full refund or the option to reschedule at no additional cost.

Order Cancellation Policy

You have the right to cancel your tour booking:

  • At any time before the scheduled tour date, subject to the timeframes outlined in this policy
  • Full cancellation is available up to 24 hours before the tour
  • Partial cancellation or credit may be available for late cancellations

Cancellations must be made by contacting us directly. Cancellation requests are processed during our business hours.

Refund Procedure

Our refund procedure is as follows:

  1. We review your cancellation request and verify eligibility
  2. Upon approval, we process the refund to your original payment method
  3. Refunds are typically processed within 5-10 business days
  4. Additional time may be required for your bank or payment provider to process the refund
  5. You will receive confirmation once the refund has been processed

The refund will be issued to the original payment method used for booking. Processing times may vary depending on your payment provider.

Rescheduling

We are happy to help you reschedule your tour to a different date, subject to availability. Rescheduling requests should be made at least 24 hours in advance.

Special Circumstances

We understand that unexpected situations may arise. Please contact us to discuss your specific circumstances, and we will work with you to find a suitable solution.

Contact Information

To cancel, reschedule, or request a refund for your tour, please contact us:

  • Email: feedbackY3mxs9K1m
  • Phone: +1 (415) 932-6993

Please provide your booking reference number and tour details when contacting us to ensure prompt processing of your request.